Return & Refund Policy | Joy Fish
Read the Policy Before You Make A Purchase!
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where refunds are not granted: (if applicable)
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to 3922 W. Osborne Ave Florida US 33614.
* We only accept item exchange in the original condition. The buyer is responsible for both return and resend shipping cost. The additional payment can make by phone call, or deduct from your refund if there is a price difference available.
Refuse the package still charges the shipping freight by domestic carriers, including USPS, UPS, and FedEx. Buyers are responsible for the return freight once we received the quote from the carrier.
We suggest you drop off your return at the nearest carrier center and get the receipt of your return freight for future confirmation.
To return your product, you should mail your product to:
Lee Fisher International, Inc
3922 W. Osborne Ave Florida US 33614
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.